patient experience

Understanding Experience Design in Digital Health: Insights from Designers

We explored how designers perceive and apply experience design in digital health, focusing on user experience (UX), patient experience (PEx), and digital patient experience (dPEx). Through semi-structured interviews with 24 international designers, we uncovered similarities and differences between healthcare and non-healthcare design and identified five dimensions to distinguish UX, PEx, and dPEx. Our findings aim to build a common language...

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Improving Digital Patient Experience: The Digital Health Design Framework

We developed a Digital Health Design (DHD) framework to address the challenges and opportunities in creating digital health interventions (DHIs). By analyzing semi-structured interviews with 24 design professionals, we identified eight stages grouped into four phases: preparation, problem-thinking, problem-solving, and implementation. Our framework integrates design activities, deliverables, and stakeholder roles while addressing twelve challenges, providing actionable strategies for enhancing patient...

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Designing Digital Health Interventions: Key Factors Shaping Patient Experience

We examined factors influencing patient experiences with digital health interventions (DHIs) and developed a preliminary framework to guide their design. By synthesizing findings from 15 reviews encompassing 543 studies, we identified four key themes: individual context, content, technical issues, and design features. These insights aim to enhance accessibility, usability, and patient-centered care in digital health. (more…)

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Guiding the Evaluation of Digital Patient Experiences: Timing, Indicators, and Methods

We systematically reviewed the evaluation of digital patient experiences (digital PEx) in healthcare, focusing on when, what, and how to measure them. Drawing from 45 systematic reviews, we identified key timing considerations, evaluation indicators, and approaches. This study provides a structured guide for researchers, developers, and practitioners to improve digital PEx evaluations, ensuring these tools meet patient needs and healthcare...

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Defining the Digital Patient Experience in Healthcare

We reviewed factors influencing digital patient experiences (digital PEx) in healthcare and proposed design considerations for improving them. The findings from 45 review studies highlight the critical role of technology usability, patient-centered design, and organizational integration. By synthesizing these insights, we developed a framework to guide the design and evaluation of digital health tools, ensuring better alignment with patient needs...

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Digital Health Research with Patient and Public Involvement: Lessons

Patient and Public Involvement (PPI) plays a vital role in making digital health solutions more effective and user-friendly. The "More Stamina" project, which focused on designing an mHealth app for fatigue management in individuals with Multiple Sclerosis (MS), highlights how PPI can guide research. The project reveals insights into the roles patients can take, challenges in implementation, and strategies to...

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More Stamina: Gamified mHealth for Managing Fatigue in Multiple Sclerosis

This study outlines the design, prototyping, and usability evaluation of "More Stamina," a gamified mHealth app aimed at helping individuals with Multiple Sclerosis (MS) manage fatigue. Developed through a user-centered design approach, the app incorporates behavioral change models and gamification techniques to encourage self-management. Usability testing revealed insights for refining app features, emphasizing simplicity, customization, and a positive user experience....

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Protocol for Exploring Feasibility of More Stamina: An mHealth App for Fatigue Management in MS

This is a study protocol designed for the evaluation of "More Stamina," a mHealth app designed to help individuals with Multiple Sclerosis (MS) manage fatigue. The approach intends to use a mixed-methods, multicenter study to assess the app's feasibility, acceptability, and usability among MS patients in Argentina, Spain, and Switzerland. The study incorporates both qualitative and quantitative methods to explore...

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Navigating Challenges in Patient and Public Involvement for Digital Health Development

This study examines the challenges of integrating Patient and Public Involvement (PPI) into the development of a digital health solution for Multiple Sclerosis (MS) using agile methods. By analyzing the case of the "More Stamina" project, the research identifies key obstacles, including participant selection, onboarding, task framing, communication, and reimbursement, and offers recommendations for enhancing PPI practices in digital health...

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Designing mHealth Apps for Physical Activity: Insights from People with Multiple Sclerosis

This study investigates the needs, obstacles, and motivators for individuals with Multiple Sclerosis (MS) and their healthcare providers in using mHealth apps for physical activity. Using a mixed-methods approach that combined focus groups, interviews, and surveys, we explored barriers and facilitators for physical activity and desired app features. The findings highlighted the importance of fatigue management, user-centered design, and gamification...

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